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MEET MIA'S VOLUNTEER OF THE YEAR
The Miami experience really does begin at Miami International Airport where millions of passengers arrive each year. You can play a vital role in welcoming visitors to Greater Miami and the beaches as a Volunteer Ambassador.
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Apply online or download the application form 
For additional information contact us by e-mail or by phone at 305-869-1859. Fax your completed application to 305-876-8470.
MIA HONORS RAY SIMPSON WITH VOLUNTEER OF THE YEAR AWARD
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For many travelers, their first impression of Miami-Dade County is one of the 79 warm and friendly volunteers at Miami International Airport. One of those extraordinary volunteers is Ray Simpson, who was named MIA's Volunteer Ambassador of the Year at the airport's Volunteer Ambassador Recognition gala on Tuesday, April 12. Simpson, a Coconut Grove resident, has given over 2,550 hours of service during his seven-year tenure as a volunteer at MIA. A native New Yorker, he is a retired U.S. postal employee and a veteran of the New York City Transit Department. While with the Transit Department, Simpson is credited with saving a life in a subway crash. After 60 years of work, Simpson retired only to find that he missed being involved. Today at MIA, he is anything but uninvolved, whether it's driving the terminal trolley, manning the bus station on the arrivals level information counter, or simply assisting passengers whenever he sees them in need. He was one of the first volunteers ever at MIA and seldom misses a day of work, unless he and his wife Ann, of 55 years, are on a cruise. |
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“We are so proud of Ray and his dedication to customer service at MIA,” said Aviation Director José Abreu. “We want every employee and volunteer to be an ambassador for MIA and Ray is one of the best.”
Simpson received a plaque and two tickets from American Airlines to travel anywhere in the Continental U.S., the Caribbean, Canada or Mexico. For more information about volunteering at MIA, please visit: . |
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WINNER 2010
RETIRED SCHOOL TEACHER WINS MIA VOLUNTEER OF THE YEAR AWARD
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After teaching elementary school in the Miami-Dade County Public Schools system for 45 years and earning master’s and doctorate degrees in education, Miami Springs resident Carol Dunstall decided that she still wanted to do more to educate her community and became a Volunteer Ambassador at Miami International Airport. In recognition of her hundreds of volunteer hours and tireless efforts to assist travelers, Dunstall was named MIA’s Volunteer Ambassador of the Year at the airport’s Volunteer Ambassador Recognition Gala on Friday, April 23.
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“Whether it’s decorating the Volunteer Ambassador office, driving travelers to their concourse on the courtesy trolley, or using her sign language skills to connect with the hearing-impaired, volunteers like Carol are raising the bar for customer service excellence at MIA,” said Dickie Davis, Miami-Dade Aviation Department (MDAD) Terminal Operations and Customer Service Division Director.
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MIA Volunteer Ambassador of the Year winner Carol Dunstall (center)
receives her award from: Greater Miami Convention and Visitors Bureau President and CEO Bill Talbert;
MDAD Assistant Director of Operations Lauren Stover; MDAD Terminal Operations and Customer Service
Division Director Dickie Davis; MDAD Director José Abreu; and MDAD Customer Service Supervisor Diana Berron.
