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MIA Volunteer Ambassador Program
MEET MIA'S VOLUNTEER OF THE YEAR
The Miami experience really does begin at Miami International Airport where millions of passengers arrive each year. You can play a vital role in welcoming visitors to Greater Miami and the beaches as a Volunteer Ambassador.
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Apply online or download the application form 
For additional information contact us by e-mail or by phone at 305-876-7858. Fax your completed application to 305-876-8470.
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After teaching elementary school in the Miami-Dade County Public Schools system for 45 years and earning master’s and doctorate degrees in education, Miami Springs resident Carol Dunstall decided that she still wanted to do more to educate her community and became a Volunteer Ambassador at Miami International Airport. In recognition of her hundreds of volunteer hours and tireless efforts to assist travelers, Dunstall was named MIA’s Volunteer Ambassador of the Year at the airport’s Volunteer Ambassador Recognition Gala on Friday, April 23. |
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“Whether it’s decorating the Volunteer Ambassador office, driving travelers to their concourse on the courtesy trolley, or using her sign language skills to connect with the hearing-impaired, volunteers like Carol are raising the bar for customer service excellence at MIA,” said Dickie Davis, Miami-Dade Aviation Department (MDAD) Terminal Operations and Customer Service Division Director. |
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MIA Volunteer Ambassador of the Year winner Carol Dunstall (center)
receives her award from: Greater Miami Convention and Visitors Bureau President and CEO Bill Talbert;
MDAD Assistant Director of Operations Lauren Stover; MDAD Terminal Operations and Customer Service
Division Director Dickie Davis; MDAD Director José Abreu; and MDAD Customer Service Supervisor Diana Berron.
Dunstall received a plaque and two tickets from American Airlines to travel anywhere in the Continental U.S., the Caribbean, Canada or Mexico.
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Video: "My Name Is" (Time: 4:20)
Look up "people person" in the dictionary and you'll find Mavis Seymour. With a welcoming smile and boundless energy, Terminal Operations Specialist Mavis Seymour patrols the corridors of MIA, always looking for opportunities to help passengers in need. Meet Mavis and learn what her job is all about in On-Demand's newest feature, "My Name Is."
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