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The Miami-Dade Aviation Department is committed to ensuring the very best travel experience for MIA's passengers and visitors. Take a minute to review some of our services below.

Concierge MIA       

Concierge MIA is a new MDAD program which embraces the principle that uniforms, training, service and physical environment must all communicate quality. Over 300 specially trained public contact staff will be ready and able to answer customers' questions.

Take a moment to watch a short clip about one of our customer service representatives.

Lost and Found   

MDAD's Lost and Found staff will secure all found items and make every effort to locate their owners. The facility is located near the entrance of Central Terminal's Concourse E, Level 2. For more information visit lost and found, call 305-876-7377 or contact us.

Paging & Information Center (PIC) 

The Paging & Information Center provides multilingual paging throughout MIA's terminal and concourses for MIA's traveling public, tenants and users. To request a page, simply pick up any of the white courtesy phones located throughout the terminal. PIC also conveys informational and emergency messages as needed via MDAD's public address system. In addition to paging, PIC also provides information and assistance to the public via:

• MIA's public number (305-876-7000)
• MIA's direct 1-800-TALK-MIA lines
• MIA's approximately 100 white courtesy phones

NOTE:  Paging service is available 24 hours per day, 7 days a week.

Reward & Recognition Program

The Aviation Department established the Airport-Wide Customer Service Reward & Recognition Program (R&R) to recognize and reward airport employees who provide exemplary service to MIA’s travelers. The program has proven to be not only a good tool for enhancing unit morale, but also for encouraging everyone at MIA to provide exceptional service to all airport patrons. Anyone employed at MIA is eligible for an R&R nomination and can, in turn, nominate any other employee. Nominate an employee or view year 2007 - 2008 - 2009 R&R winners - contact us.

Tourist Information Center  

The Aviation Department operates the Tourist Information Center located at Central Terminal E, Level 2, near the airport's hotel. The counter is open from 6 a.m. to 10 p.m. daily, 365 days a year. Services provided include:

• Multilingual airport and tourist information
• Multilingual interpreting and translation service
• Assistance with TDD phone at the Information Center
• Resolving customer complaints
• Accepting lost items when Lost and Found office is closed

For additional information, please call 305-876-7000.

Tours

Tours of MIA are offered to school children, to diversified groups such as organizations for the disabled, professional groups such as architects and engineers, and other groups with special interests. For details visit us, call 305-869-3877 or contact us.

Volunteer Ambassadors

The Ambassador Information Program's mission is to provide information and assistance to the traveling public. Volunteer Customer Service representatives, wearing distinctive orange polo-shirts, circulate throughout the terminal, seeking out passengers in need of assistance. For an application form or for more information about the program, visit us, call Terminal Operations Division at 305-876-7858 or contact us.

White Courtesy Phones       

MIA has over 100 white courtesy phones, located on columns throughout the terminal for the traveling public, tenants and users. The phones connect the user (no need to dial) to a MDAD employee who can provide information, assistance, and Airport-wide paging announcements. This service is available 24 hours a day, 7 days a week.